Aftercare

Aftercare and refunds

You are buying a monthly service, not a one-off piece of software. Here is what we can do, and what we cannot.

1. What we guarantee

Item	Standard	Premium
Q&A entries	30	100
Languages	Simplified Chinese	Simplified / Traditional Chinese, English
Free edits per month	2	4
Hand-off when unsure	✓ into your inbox	✓ into your inbox
Response time	Within 24 hours, business days	Within 12 hours, business days (priority)

An “edit” means changing a price, adding or removing a question, adjusting wording or opening hours. One edit each, unused edits do not roll over.

Before setup starts: full refund, any time, no questions.
Setup already started: we settle by progress (for example, materials collected and page built but not live — half refund).
Already live: the current month is not refunded, but you can stop from the next month at any time, with no cancellation fee.

Refunds go back the way they came, usually within 1–3 business days.

If the service is unavailable for more than 24 hours (not scheduled maintenance), those days are credited to the next cycle.
We fix first, explain second — and we do not blame “the network”.
Data is backed up daily; an accidental deletion can be restored to the last backup.

We store only the Q&A and the materials you give us, on our own server. Not sold to third parties, not used for model training.
We never ask for your WeChat, official-account or shop password, and never need QR-code login.
Within 30 days of stopping, you can request a full export, after which we delete it.

You get a direct channel (WeChat or email) once live. Day-to-day questions: ask the AI first — tap here →. A hand-off lands straight in our inbox.

We do not promise sales volume, conversion rate or rankings.
We do not do outbound calls, bulk messaging, or run your accounts for you.
We do not take work that requires “answer everything” — if it is not in the knowledge base, we hand off instead of inventing.